Current Status
As of 2026-07-05, checkout is not live and core features are temporarily free. If you have not paid through an official CyberFlux checkout page, there is no site payment for us to refund.
Future Digital Report Refund Principles
- If payment succeeds but a report is not generated or delivered, you may contact us to request cancellation or a refund.
- If a system error prevents delivery, causes clearly missing content, or creates a duplicate charge, we will try to fix the issue first. If it cannot be reasonably fixed, a refund may be available.
- If a digital report has already been generated, delivered, and made accessible, it is generally not refundable solely because of subjective dissatisfaction, expectations about a BaZi interpretation, or incorrect information entered by the user.
- If a payment provider, card network, or applicable local law requires a different handling process, we will follow the applicable rule.
How To Request Help
Please use the Contact page and include your account email, payment time, order number, issue description, and preferred resolution where available. Do not send card passwords, verification codes, ID photos, or other unnecessary sensitive information.
Processing Time
We will review clear requests as soon as reasonably possible. Actual refund arrival time may depend on the payment provider, issuing bank, and local settlement rules.
This policy will be updated before checkout goes live so that it matches the final payment provider and product delivery rules.